I don’t get it: people always say that Lufthansa staff is rude. I find Lufthansa to be both kind and efficient, always willing to help a little extra. Continental is a totally different story. Yesterday when I wanted to get a boarding pass (to speed things up this morning) they had a rude attitude and this morning when I checked in my bag it was even worse. And that was not all that I wasn’t too happy about.
First of all, the signs in Newark terminal C where Continental is located are just bad. It is hard to find the correct place to check in (there are a lot of check-in desk, but to avoid the line I wanted to use business check-in).
Second of all: you get different answers on the same question depending on who you are asking: one told me check-in on the 2nd floor and another one told me to check-in on the bottom floor.
Third: they don’t have any baggage drop???!!! So even if you have you boarding pass you need to stand in the check-in line again.
Fourth: they use “soft check-in”, which means that even if you stand in line to get help you are supposed to check-in on your own on a machine. The machine was new to me and I didn’t fully understand how to hold the ticket when the machine should read it (keep in mind it was 5.30 in the morning) and immediately the lady behind the desk got irritated with me. I informed her that I had never used the machine and didn’t fully understand how to hold the ticket. She softened a little bit, but still had an aura of irritation around her. Yesterday night I had a similar experience when I wasn’t allowed to use the machine because it was 1 hour too early to use it. They seem to think that everyone knows everything about Continental and their procedures.
Bottom line: my experience of Newark airport and Continental was not the best. I have a few more flights with them. I hope that they will give a different impression on other airports and on the plane.
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